"really pleased with my purchases" - L Hicks, Harrogate
"Very impressed..." - Z Streeter, Nottingham
"excellent sturdy products" - Coast Candle Co, Inverness
Let us know what you think of your Box Express experience by filling in our Feedback Form >
Find out what we are doing to help conserve valuable resources.
Read our Environmental Policy >
Any personal information you submit to us will only be used within BOX express and will not be passed on to any third parties, except as stated below. Any information that is stored, will be held securely within restricted access facilities behind enterprise level firewalls for data security. We will keep your information confidential, except where disclosure is required or permitted by law, for example, to government bodies and law enforcement agencies.
When placing an order, your personal information will only be used for processing your order and providing you with an after-sales customer care service. Processing your order will involve passing relevant information to (a) Sage Pay and to Barclaycard Merchant Services for the purposes of taking payment for your order or issuing a refund; and (b) the appointed courier(s) for delivering your order. By placing an order with BOX express, you agree to your personal information being used in this way.
Creating an online Account with BOX express will store your delivery and billing information on our secure systems making it easier to purchase online from BOX express in the future. Your payment card details will not be saved and will have to be re-entered the next time you place an order online; you will also be given the opportunity to update your delivery and billing information at this time. If you wish to make any changes to the information we hold for you or to cancel your Account, then please Contact Us.
If you have agreed to join our mailing list, then this will mean the BOX express mailing list only. The mailing list will be used from time to time to keep you informed about special offers, promotions and our products. You may Contact Us at any time to unsubscribe from the mailing list.
When providing feedback to us, we may publish your comments, together with your name and location, on our website and/or in marketing materials, but only with your prior agreement. We reserve the right to edit your comments for suitability for publication.
When using the Tell A Friend service on our website, an automatically generated email will be sent from BOX express to your friend's email address containing your name and email address, together with a brief introduction to BOX express. This service is provided for your convenience and must only be used for bona-fide purposes.
Please read clauses 32, 35 and 37 in our Terms and Conditions for usage guidance relating to submitting information through the BOX express website.
We may use analysis software to look at cookies and IP addresses for the purpose of enhancing your user experience. This information will not be used to develop a personal profile of you and the log files will be regularly purged.
The BOX express website uses the ‘Pad Lock' icon on all pages containing sensitive information. The lock icon means that the page is encrypted for data security using the SSL (Secure Socket Layer) 256 bit encryption code before being transmitted over the Internet. This level of encryption is also used by financial institutions when sending private financial data.
You may not see a lock icon on your browser when viewing pages not containing sensitive information. The security of a page can be confirmed by right-clicking anywhere on the page itself. Then, in Internet Explorer, select the ‘Properties' option and look for ‘Protocol: HyperText Transfer Protocol with Privacy'; and in Netscape, select ‘View Info' and look for ‘Security: This is a secure document...'.
BOX express uses the AlphaSSL Secure Site Seal. Click on the AlphaSSL Seal at the bottom of any web page for additional details.
The above information is provided as part of our Terms and Conditions. If you have any questions or concerns relating to the processing, handling and storing of your personal information by BOX express as outlined above, then please Contact Us. Thank you.
Sales & Customer Services: 0800 587 6505 | General Enquiries: 0191 212 2276 | Opening Times: Monday - Saturday 9am - 6pm | Contact Us: Online Form